BUSINESS REFLECTION: After the Bell: Mr Ludd and the AI revolution
[Daily Maverick - Zambia] - 22/09/2025
I do get the upside to replacing personal bankers with AI agents, as Discovery Bank plans to do, but simple issues often become big complaints just because the customer cannot speak to a person to resolve it.
... Article published by "Daily Maverick" (Zambia), read more
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