Lewensversekeraars oorweldig in kliënte-ervaring; lojaliteit bly ’n uitdaging
[Moneyweb - Zambia] - 18/07/2025
Navorsing deur die Universiteit van Pretoria wys dat talle Suid-Afrikaners tevrede is met hul lewensversekeraars. Prof. Adré Schreuder, hoof van klante-ervaring aan die universiteit, verduidelik wat dié hoë tevredenheid dryf.
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